Tuesday, March 9, 2010

Testimonials
 

We have so many satisfied customers!  For Example:

 


Todd,

I am writing in reference to one of your deputies, Tyler Lane.  From the first day he arrived at our house following the flooding, he has handled himself professionally.  When issues were encountered, he responded promptly, efficiently and collaboratively.

When asked, I will advise my colleagues of the excellent service performed by Service Master.  Yesterday the final portion of the work was completed and we will be issuing the payment this week.

Raymond J. Van Eperen
Kimberly-Clark Corporation
V-P Risk Management

 

 



N.E.W. Restoration Services
3201 Market Street
Green Bay, WI  54304 

Dear Dennis and Scott: 

As a result of a recent sewer backup in my partially finished basement, I was in need of assistance and called upon ServiceMaster. I was not disappointed in the least. Although it was already evening, you came swiftly to assess the situation and staff at my home within a matter of hours to begin the clean up process, returning the next day to complete the task. Initially, you expressed concern for my health and well being and encourage me to stay at a motel for the night. Since ServiceMaster obviously did not stand to gain anything from my staying elsewhere, my confidence was cemented in having chosen your company.

Subsequently, ServiceMaster and N.E.W. Restoration Services came to my home to assess any further needs. The goal was to provide me with a safe, healthy home in the easiest and most cost efficient manner. It was recommended that two rooms, the baseboards, the lower framing and lower portion of the paneling in the finished area of the basement be removed, sanitizer applied and new replacement materials be installed. Dates were scheduled for this work to be completed and carpenters kept to the schedule.  A problem was encountered during the construction process. However, N.E.W. Restoration took full responsibility for their mistake and readily found an acceptable solution. 

It was a pleasure to work with both of you. This was truly a collaborative effort among ServiceMaster, N.E.W. Restoration Services and me, the customer. I consider you to be professionals of integrity and your respective companies are fortunate to have you as employees. While I certainly hope I will not be in need of your services in the future, if misfortune falls, I will not hesitate to call upon you again. 

Sincerely, 

Jane Rasmussen

 

 

 


Thank you for the heads up, i recently just finished work with your Ashland office and I must say that Drew is an excellent employee. I feel Drew is fair and competent and hope the rest of my dealings with service master can be as good as the one i had with drew.  

Cort Bauer
Adjuster
Crawford & Company
175 N. Patrick Blvd. Ste. 100
Brookfield WI 53045

 

 


Mr. Scott Reeves
Construction Superintendent
ServiceMaster/N.E.W. Restoration Services
3201 Market  St.
Green Bay, WI  54304

Dear Scott,

I am writing this note to thank you and commend you and ServiceMaster/N.E.W. Restoration Services for an excellent job in restoring my home. As you recall, in late August it was damaged by fire and smoke, and was unlivable. The house built in 1922, required substantial construction work. Your company carried out the project in a timely and professional way, with lots of attention to detail (glass doorknobs, stain match, etc.) I selected you as primary contractor on recommendation from my brother Ben, who had used your services with good satisfaction. My insurance company was also pleased with your selection, as your company could complete the project from start to finish.
I moved back in mid-January and am very pleased. I would highly recommend your company.

Sincerely,


John Heiman
1016 Eliza St
Green Bay, WI  54301

 
 


 

Andy Dorner, General Manager
ServiceMaster Specialty Restoration Services, Inc.
3201 Market Street
Green Bay, WI  54304 


 

To Whom It May Concern: 

 

Late in the evening on Thursday, November 5, 2009 and through the early morning hours of Friday, November 6, 2009, the Seymour Community School District experienced a fire in the Seymour Middle School art room. The art room was a total loss. In addition to the fire damage in the art room, the entire school building suffered extensive smoke damage. 

 

Many decisions had to be made as administration worked through the district’s crisis manual. One decision was to make a call early in the morning hours of Friday, November 6th to ServiceMaster Specialty Restoration Services of Green Bay. ServiceMaster agreed to meet district personnel on site at 6:00 a.m. that morning. ServiceMaster quickly guided district personnel through a complete assessment of what needed to be done, produced a schedule that would accomplish the goal of having school open for students on Monday, November 9th, and started with their first round-the-clock shift Friday morning at 7:00a a.m. ServiceMaster crews worked around the clock Friday, Saturday and Sunday. Our last floor was scrubbed Monday morning and equipment removed as students entered a completely clean building as promised! 

 

ServiceMaster performed superbly. Their crews worked hard, long hours, were organized, protected school property, provided security for the building when needed, worked as a team with our general contractor in the fire damaged area, and directed the restoration of the school building in all other areas. As a result of this experience, I am comfortable to refer ServiceMaster Specialty Restoration Services of Green Bay. We had a disaster, and ServiceMaster completed our restoration. 

 

Sincerely, 
 

 

Peter Ross

 

Superintendent of Schools 
PR:LS